Strong Move

From initial consultation to receipt of invoice I was kept advised every step of the way. Always responsive and helpful, their high level of communication made the process much less stressful, leaving me secure in the knowledge that everything would be taken care of. Moving day went smoothly, the removal team were very efficient and their billing accurately reflected time incurred on the job. I would highly recommend Strong move and will certainly use them again in the future...but hopefully that won't be for some time!

Move size: 3 Bedroom Home Service cost: £450

From the time they pick up the phone, you can tell how amateur they are. the treat with the client is poor.

Don't get me wrong, I wasn't looking for the cheapest company, just for one with good reviews, but it seems that either the reviews here are paid or I ended up with the worst movers ever.

-To begin with, they arrived 3 hours late, I sat at home waiting like a retarded while they keep telling me, hour after hour, that they will be there the next hour.
-1 item was lost and after weeks of chasing, they do nothing since their partner "denies seeing the item".

Just avoid this crap of company, pay a bit more for a decent thing, ended up loosing an 85pounds item just to save me some money.

Pathetic service.

Service cost: £160

I moved from 1 bedroom flat to 3 bed house and it took 6 hours! From the moment they turned up they were slow, I told them I needed to drop the keys to the estate agent before 12 so the new owners could move in. At 12 they were nowhere near finished, while at the same time they left my stuff out on the street and with the van doors open. I tried to express the urgency but they didn't care. It took them about 40 mins just to take apart a wardrobe, not a complex/fitted wardrobe just a normal free-standing one.

It was a nightmare move to new house, I think the hourly rate was big part of their sluggishness, I could have done everything much quicker and cheaper if I got a friend and a rental van.

Service cost: £312

My move with Strong Move was the most stressful move I have ever done, including all moves for which I have not used professionals.

To start with, when the movers arrived they acted horrified at the fact that they needed to move the bed and sofa. Despite the fact that I had listed the furniture to be moved ahead of time. They then disregarded my quoted price, and started working **really really slowly** billing by the hour. With hindsight, I should have insisted that Strong Move stick to the quote, since the amount to be moved had not changed.

To give an idea of how slow Strong Move were, they painstakingly removed the contents of every tiny drawer in chests or drawers and even small desktop drawers, and boxed up the content. Any efficient removals service will move drawers full of their contents, and reassemble chests of drawers in the van -- this saves space and time.

To give a second example, I had wooden stackable boxes of books: Strong Move removed the books from these boxes, packed the books in one cardboard box and the empty wooden boxes in another! Of course, they also bill you per box, so wasting boxes is something they excel at.

The move took forever. It took four men 10 hours to move the contents of a tiny one bedroom flat 4 miles up the road. This was after packing.

At the end of the day, Strong Move withdrew three times the quoted sum from my account, without my consent. I cannot get an answer from them about this. Avoid!

Service cost: £1500

We paid for both the packing service and to move c.10 miles from a two bedroom flat. I was concerned about the amount of boxes/furniture we had and so we originally asked for 2 vans/a larger van and also queried the time estimate they gave for moving. They said that the packers would confirm when they came but were very sure a larger vehicle/more time would not be needed.

When the packers came we specifically asked them to confirm and they said the medium sized van on its own would be sufficient and that the time booked for the job (c. 5 hours) would be more than sufficient. Other than that the packing service was relatively good. We still expressed reservations to the HQ but they assured us that if everything didn't fit in the van they would send a transit van immediately to pick up the remainder.

When the movers came the following day they immediately said that (i) they did not think everything would fit in the van; and (ii) that it would take them 4 hours (not the initially estimated 2) to get everything out of the flat. We were therefore late delivering our keys to the estate agent. We immediately rang the company and asked for a second van or bigger van to be made available - despite what they had told us the previous day they then said nothing further was available. They either were lying to us then or had lied to us the day before.

In the end the van was 50% smaller than we needed it to be. The movers had to do two trips back to the old flat to collect the remaining items. Luckily the estate manager was able to find a storage area we could leave the items in between the two trips - the removers solution had been that we would just have to leave them in a pile outside the property until they were able to come back - obviously susceptible to both damage and theft - unacceptable.

In the end the job took 11 hours including the multiple trips.

The movers themselves identified one damaged item (a vintage table, the glass of which has been smashed irreparably) and we later identified a broken frame. Despite noting these to the removal company immediately, the full charge for the service (which was c. 3 times the estimate) was taken from my husband's account immediately after the movers left our property that evening. We have been chasing for over a month (via email and telephone) for compensation for the damaged items and have still not managed to get a response.

This is by far the worst service I have ever received.

Service cost: £1500

I booked 4 services of them and only the first one went smoothly, the second which was removal came late, and a cleaning service were pushed back and pushed back from 9am untill afternoon and then they call me told me that its been cancelled because no one came!! I was waiting, and make hundred of calls to confirm and they couldn't be able to tell me an exactly answer, they just ruined the whole plan that I schedule, then I have another removal service which I have to book on that day cause I fly away and they didn't have any other slots, but then still, late and pushed back even when I got fly away I stil in a worry situation because no one came to pick my stuffs on the booked timing and they even call me to cancelled it and pushed back for the next day, and the next day they even can't arange any replace service for me !! im not in the country and this services has [EDIT] me up with evething I planed, with my stuff hanging there not knowing if anyone will cone
to collect it. I wasted so much money on this company and still I got nothing but a mess.

Service cost: £300